Frequently Asked Questions (FAQ)

The Bridge East Greenwich Outdoor Stay and Play Toddler Groups

COVID-19 Guidance for all Users 

These guidelines are for your safety and the safety of our volunteers and other users. The volunteers and management reserve the right to ask you to leave the premises if the guidelines are not being followed. Thank you for your understanding and co-operation. We are pleased to welcome you to The Bridge. 

SYMPTOMS 

  • Please do not attend if you feel unwell or if someone in your household is self isolating. 
  • If you start displaying symptoms of Covid-19 please let the volunteer know then leave the premises and follow the Public Health England Guidance. 

SOCIAL DISTANCING 

  • Stay and Play Toddler group is only outdoor except toilet use inside. 

  • Please try to maintain a minimum of 2 metres distance from other people throughout all your movements in the playground and inside the building when you go to use the toilets. 

FACE COVERINGS

  • Government guidance mandates that visitors must wear face coverings inside public spaces unless you are exempt. Please do so when using the toilets.

  • Disposable face masks are available to be purchased at a cost of  £1 if you don’t have one with you. 

CONTACT DETAILS

  • You will be asked by the Stay and Play volunteer to scan the QR code on the door of the playroom to provide your contact details for NHS Track and Trace purposes. This is recommended but not compulsory.

  • The contact details you used to make the booking will be kept for 21 days and will be disposed of at the end of this period. 

ENTRY PROCEDURES

  • Entry is via the red gate at the side of The Bridge, at the top of the path that leads up from Chevening Road (not the gate opposite Pistachios cafe)
  • You will be asked to show the booking confirmation email on arrival (on your phone is fine, you do not need to bring a printed copy)

  • Bear with us whilst we check your temperature on entry with a forehead thermometer (Temperature of 37.8°C or higher will not be allowed to enter but will be allowed to re-book after 2 weeks).

HAND SANITISERS 

  • Please use the Antibacterial Hand Sanitisers available in the entry and exit and regularly during your stay in the Bridge.

TOILETS

  • One adult at a time in the toilet facility is allowed. If you need to go to the toilet, you will need to take your child/ren with you.

  • Antibacterial wipes will be available in the toilet. Please wipe the toilet, tap, changing tray and door handle after use with the wipes provided.

  • Baby changing facilities are available in the toilet. Please use the antibacterial wipes provided before and after each use and use your own changing mat.

CLEANING

  • Adults will be responsible for children hand sanitising between using each new play equipment or undertaking new activities. Please take time to read the sign displayed on site about use of the playground equipment.

  • Regular cleaning will be carried out of Bridge toys and equipment and we ask you not to bring toys into the grounds.

  • Please remember to use hand sanitisers regularly during the session. Be aware that you may have to touch items such as playground equipment when you are looking after your child/ren. 

FOOD AND DRINK

  • No snacks or drinks will be served in the kitchen.

  • No food allowed.

  • You are welcome to bring a water bottle or hot drink with a secure lid in your personal reusable cups from home or the cafe. 

BOOKINGS

  • No walk-ins at the moment. Advance bookings only.

  • If there is not enough capacity for the time slot you want to book, please add yourself to the waiting list by emailing [email protected] . If a slot becomes available, we will notify you in advance. 

  • Outdoor Stay and Play Toddler group booking capacity will be limited to 10 adult tickets. That allows for one adult and one child from the same support group. 

  • There are 10 sibling tickets available for booking as well. An adult can book for additional sibling tickets.

  • Maximum capacity of the outdoor playgroup is 30 people.

PAYMENTS

  • We cannot accept any cash payments at the moment. 

CANCELLATION POLICY

  • If you have a booking and can no longer make it, please inform us as soon as possible so your time slot can be allocated to others on the waiting list.

  • Cancellations made no later than 1 hour before session start time will be remade for another day. (No refund is possible) 

  • There is no option for rebooking for another day if you do not inform us that you are unable to make it. 

This is an agreement that you have read the terms and conditions and ready for our stay and play activity. Please ask us any questions if anything is unclear. 

The Bridge East Greenwich Stay and Play Baby Group

COVID-19 Guidance for all Users 

These guidelines are for your safety and the safety of our volunteers and other users. The volunteers and management reserve the right to ask you to leave the premises if the guidelines are not being followed. Thank you for your understanding and co-operation. We are pleased to welcome you to The Bridge. 

SYMPTOMS

  • Please do not attend if you feel unwell or if someone in your household is self isolating. 
  • If you start displaying symptoms of Covid-19 please let the volunteer know then leave the premises and follow the Public Health England Guidance. 

SOCIAL DISTANCING 

  • Please try to maintain a minimum of 2 metres distance from other people throughout all your movements around the building. 
  • You will have allocated seating socially distanced and marked out by play mats inside the playroom.

FACE COVERINGS

  • Government guidance mandates that adult visitors must wear face coverings inside public spaces unless you are exempt. 
  • Disposable face masks are available to be purchased at a  cost of £1 if you don’t have one with you. 

CONTACT DETAILS

  • You will be asked by the Stay and Play volunteer to scan the QR code on the door of the playroom to provide your contact details for NHS Track and Trace purposes. This is recommended but not compulsory.
  • The contact details you used to make the booking will be kept for 21 days and will be disposed of at the end of this period. 

ENTRY PROCEDURES

  • Entry is via the red gate at the side of The Bridge, at the top of the path that leads up from Chevening Road (not the gate opposite Pistachios cafe)
  • You will be asked to show the booking confirmation email on arrival (on your phone is fine, you do not need to bring a printed copy)

  • Bear with us whilst we check your temperature on entry with a forehead thermometer (Temperature of 37.8°C or higher will not be allowed to enter but will be allowed to re-book after 2 weeks).

HAND SANITISERS 

  • Please use the Antibacterial Hand Sanitisers available in the entry and exit and regularly during your stay in the Bridge.

TOILETS

  • One adult at a time in the toilet facility is allowed. If you need to go to the toilet, you will need to take your child/ren with you.
  • Baby changing facilities are available in the toilet. Please use the antibacterial wipes provided before and after each use and use your own changing mat.

  • Antibacterial wipes will be available in the toilet. Please wipe the toilet, tap, changing tray and door handle after use with the wipes provided.

CLEANING

  • There will be enhanced cleaning of tables, chairs and toys before and after each session.
  • After each session, baby toys will be sanitised and quarantined for one week.

FOOD AND DRINK

  • No snacks or drinks will be served in the kitchen.
  • Breast and bottle welcome.
  • No food allowed.
  • You are welcome to bring a water bottle or hot drink in your personal reusable cups from home or the cafe. 

BOOKINGS

  • No walk-ins at the moment. Advance bookings only through our website
  • If there is not enough capacity for the time slot you want to book, please add yourself to the waiting list by emailing [email protected] . If a slot becomes available, we will notify you in advance. 
  • Stay and Play Baby group capacity is limited to 5 adults. (excluding Stay and Play volunteer)

PAYMENTS

  • We cannot accept any cash payments at the moment. 

CANCELLATION POLICY

  • If you have a booking and can no longer make it, please inform us as soon as possible so your time slot can be allocated to others on the waiting list.
  • Cancellations made no later than 1 hour before session start time will be remade for another day. (No refund is possible) 
  • There is no option for rebooking for another day if you do not inform us that you are unable to make it. 

This is an agreement that you have read the terms and conditions and ready for our stay and play activity.  Please ask us any questions if anything is unclear.

Strictly no cars are allowed in the park – this includes party hirers and  guests. The council make an exception for Bouncy Castle providers.  We have a large trolleys designed for moving party equipment around.  If you are having a party, your party host can meet you at the Chevening Road entrance to the park where you can unload your car and park it in a nearby street and walk the trolley and your party items up to the Bridge.  You can then use the trolley to bring all your party items back to your car at the end of you party and return the trolley to your host.

The Bridge is tucked away next to Pistachio's cafe in East Greenwich Pleasaunce.  There are 2 entrances to the Pleasaunce, Halstow Road and Chevening Road.   See map below.

Cars are not permitted into the Pleasaunce, but there is 2hrs free parking on both Halstow Road and Chevening Road (or Zone W parking permits) and free parking on Coleraine Road less than 5 minute walk away.

To enable us to stay Covid-secure, all sessions must be booked in advance via the Bookings page on our website.  We are unable to take any drop ins at the moment and we are unable to take cash payments.  Thank you for your understanding during this complex time.

Click here to view our risk assessment

Click here to view our risk assessment